Last updated: October 13, 2026
Who we are
This website, https://olsenrsc.com, is operated by Olsen Restoration Carpet Cleaning Services, a locally operated carpet cleaning business based in Lake Stevens, Washington. In this policy, “we,” “us” and “our” mean Olsen Restoration Carpet Cleaning Services. You can reach us by phone at (425) 419-9949 or through our contact page.
What information we collect
We collect information you choose to give us, such as your name, phone number, email address, service address and details about the cleaning you need, when you call us, send a message through our contact form or book online. Like most websites, our site and hosting provider may also automatically record basic technical information such as your IP address, browser type, pages visited and the date and time of your visit.
Online booking through Housecall Pro
Our online booking, scheduling, estimates, invoices and customer portal are provided by Housecall Pro, a third-party service. When you book or pay through Housecall Pro, the information you enter is collected and processed by Housecall Pro on our behalf and is also covered by Housecall Pro’s privacy policy.
How we use your information
We use your information to respond to your questions, provide quotes, schedule and perform services, send appointment reminders and invoices, follow up on completed work, and improve our website and services. We do not sell your personal information.
Cookies and analytics
Our website may use cookies and similar technologies to keep the site working, remember preferences and understand how visitors use the site (for example, through analytics tools such as Google Analytics). You can block or delete cookies in your browser settings; some parts of the site may not work as intended without them.
Embedded content from other websites
Pages on this site may include embedded content such as videos, maps or reviews from other websites (for example, YouTube and Google). Embedded content behaves the same way as if you visited the other website, and those websites may collect data about you under their own privacy policies.
Who we share your information with
We share information only with service providers that help us run our business, such as our booking and scheduling software, website hosting and communication tools, or when required by law.
How long we keep your information
We keep customer and contact records for as long as needed to provide services, keep business and tax records, and meet legal obligations.
Your choices
You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you non-essential messages. Call (425) 419-9949 or use our contact page, and we will respond within a reasonable time.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.